Shipping & Delivery
Joseph Nogucci will ship any purchased product within two (2) business days of the date the order is placed. You will be promptly notified of any shipping delay applicable to your order. If Joseph Nogucci is unable to ship your order for at least five (5) days after the date your order was placed, your order will be cancelled, all pending charges will be cancelled, and any outstanding charges will be refunded in full.
If a shipment has not been received for at least ten (10) days after the date the order was shipped, and there is no tracking number assigned to the order, the order will be considered lost and Joseph Nogucci will either re-ship the order or refund the order in full.
If Joseph Nogucci cancels your order for any reason, you will be refunded in full and/or have any and all pending charges related to the order cancelled so that you are not charged for the order.
If you received your product from Joseph Nogucci and the product:
i) arrives inaccurately described on the product listing,
ii) arrives damaged or defective,
iii) did not arrive by the arrival date, or ten (10) business days after the order was shipped if no arrival date is provided,
Joseph Nogucci will send you a pre-paid return shipping label for the product and include the initial cost of shipping, if the order included a shipping charge.
Joseph Nogucci will not be responsible for paying the return shipping costs associated with a return and will not refund the initial shipping charge, if one was charged, for any return initiated for a reason other than one of those listed above.
Joseph Nogucci will accept the return of any product that is both in new and unused condition and is returned according to the following procedure:
i) the return must be initiated through the Facebook return mechanism
ii) once initiated through the Facebook return mechanism, detailed instructions on the step-by-step process of returning the product(s) must be requested from Joseph Nogucci
iii) the product(s) must be returned to Joseph Nogucci according to these instructions
iv) the return package must be received by Joseph Nogucci within forty-five (45) days of the initial shipment date of the order
Joseph Nogucci will make every effort to cooperate and resolve any dispute regarding your purchase. If Joseph Nogucci is unable to resolve a dispute within a reasonable time period, not to exceed ten (10) business days, Joseph Nogucci will escalate the dispute to Facebook for informal mediation.
In the event of an escalation to Facebook, Joseph Nogucci will provide all prior correspondence regarding your purchase to Facebook to better assist with the mediation and resolution process.
Any dispute will be governed by this Sales Policy and the laws of the State of California and applicable United States law, without giving effect to any conflict of laws principles that may provide for the application of the law or another jurisdiction.
These terms of purchase apply exclusively to items purchased through Facebook.